Magnetic Lashes

FAQs

HELP! Which lash should I get?
Can't decide which lash you should get? No worries, here are some guidance to help you find your perfect lash.

Choose which Level Of Lashes that match your current goals.
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View lash designs below, seen any you like?
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Swatch-Glam
View the Lash Length Chart below. Generally, the longer the lashes, the more drama the look.
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Lash-Length-Glam
View the Lash Curl Chart below. Generally, longer curls makes the eyes look bigger.
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Why does the product on the website look different from what's shown on social media?
The difference you're noticing is due to a recent update in our product packaging. We are transitioning from the older packaging shown on social media to a new, more versatile design.
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While we're currently in the process of updating our social media imagery to reflect these changes, some of the older images may still be in circulation.

Despite this change in outward appearance, we want to assure you that the quality and performance of our magnetic lashes and liners remain unchanged.

You can still purchase them as a set, as you did before, or take advantage of our new offering to buy them individually.

This new flexibility allows you to choose the styles you like, reduce waste by purchasing only what you need, and enjoy a more compact, travel-friendly package.

Should you have any questions or concerns about the transition to the new packaging, our customer service team is always ready to assist. We are committed to ensuring that your QuincyLash experience continues to be positive and satisfying.
How do I remove and clean the lashes after use?
Easy. To remove the lashes from your eyes, just pull downwards towards your mouth from one corner of your eyes to another. Do not directly yank them off your eyes. Not only will these be painful, it will also reduce the life of the lashes.

To remove the eyeliner from your eyes, just use any water base makeup remover to wipe them off your eye.

To extend the life of your magnetic lash, we also recommend soaking a cotton bud with makeup remover, and gently wipe off any excess eyeliner from the magnetic lash magnets.
What is the colour of the magic eyeliner?
It is black in colour.
Is the magic magnetic eyeliner safe?
Our eyeliners are HSA registered (in Singapore) and made of the following ingredients: Water 10%, Propane-1,2-diol 6%, Carbon black 2%, Sorbitan monooleate,ethoxylated 1%, 2-Phenoxyethanol 0.3%, Octane-1,2-diol 0.3% and Magnetic Powder

All ingredient are commonly used in other cosmetics and well within requirements of Asean Cosmetic Directive as advised by HSA.
Where are lashes made in?
Our lashes are designed in Singapore, manufactured in China and assembled in Singapore. Before shipment, all lashes are manually checked for quality assurance in Singapore.
How long are the magnetic lashes?
Our lashes range from natural to glam. See below.
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Lash-Curl-Natural-Sep22
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Are the lashes reusable?
Yes. Depending on your level of care. Each lash can be used up to 30 times.
What is the average shipping time?
We rush your orders out quickly!

Singapore: 2 - 3 business days (Priority)

Malaysia and Hong Kong: 3 - 8 business days (Priority)

USA: 3 - 8 business days (Priority), 12 - 21 business days (Economy)

Worldwide: 3 - 12 business days (Priority), 5 - 21 business days (Economy)
Where does the product ship from?
The product ships from Singapore. You can find us at:

B-Central
996 Bendemeer Road #06-08A
Singapore 339944
Can I self collect?
We currently do not offer self-collection.
How can I track my orders?
You will receive a Shipping Confirmation email once your order is shipped. Within that email is your order tracking number. You can track your orders every step of the way. Do note you can only track your orders if you choose Priority Shipping at checkout.
What payment methods do you accept?
We accept all major credit card, Visa, Mastercard, Google Pay, Apple Pay and PayNow.

We currently do not accept cash payments.
What if my item is faulty?
We are so sorry for the inconvenience.

If your item is faulty, please contact us ASAP within 14 days of receiving via email at hello@quincylash.com or message us here. We will make it right.
I still have questions...
No problem. We are happy to help. Chat with us here: Click Here. Or you can contact us via email at hello@quincylash.com.