Shipping & Delivery

 

Delivery Method

 

How long will it take for my orders to be delivered?

We rush your orders out quickly!

Singapore: 2 - 3 business days (Priority)

Malaysia and Hong Kong: 3 - 8 business days (Priority)

USA: 3 - 8 business days (Priority), 12 - 21 business days (Economy)

Worldwide: 3 - 12 business days (Priority), 5 - 21 business days (Economy)

Where do you deliver to?

We ship worldwide. Please reach out to our customer support to make your order if your location is not available. 

How do you deliver?

We post by Janio, Aramex, Singapore Post, QExpress and others that is the fastest at the moment. After posting your order to a delivery company, we will send you an email of the details and tracking number.

How can I track my orders?

After your order is shipped, a confirmation email will be sent to you. This email contains the URL where you can enter your tracking code to track your orders. Please note tracking information may be displayed only after 24 hours.

Why do I have to pay extra fees to the shipping company to receive my order?

We hand over your orders to the delivery company once your package is ready. Depending on your country/ state's custom procedures, you may be charged additional fees for the final delivery or import tax. It can be also due to the delivery address being in a remote area. In this case, kindly pay the required fee to receive your order.

 

Shipping Problems

What should I do if I have provided the wrong shipping address?

Contact us immediately by emailing hello@quincylash.com to provide us your correct address. Our customer service staff will check if we can change it for you.

If the package has already been dispatched, we are sorry to say we will not be able to change the address or send a replacement without additional fees.

What if the tracking information shows "Returned to Sender"?

Please follow the following steps:

Step 1 - Email our customer service at hello@quincylash.com to provide your shipping address again.

Step 2 - If the address you provided in the email matches with the shipping address in our system, we are willing to send you a replacement or refund you 50%. If the address does not match, the error in delivery is likely due to you giving an incorrect address. Therefore we may require you to pay extra fees to send you a replacement.